Click “Settings” on Menu in the top menu bar
Click on the "settings" icon for the site you want to customize
Screenshot: https://www.screencast.com/t/MopY3J5ji
General Tab: Allows you to enable/disable chat widget, and customize some of the actions available.
Text and Info: Allows you to change the default text boxes (For use of dirrerent languages)
Theme: allow you to change colors and the overall display type for your widget.
Departments: Assign departments (and the agents associated with them) to your live chat site.