Login to your hosted chat management interface at https://<your_link>.hosted.chat
Click “Settings” on Menu in the top menu bar
Click on "Sites" right beside "Global settings"
Click on the "settings" icon for the site you want to customize
Screenshot: https://www.screencast.com/t/MopY3J5ji
General Tab: Allows you to enable/disable chat widget, and customize some of the actions available.
Text and Info: Allows you to change the default text boxes (For use of dirrerent languages)
Theme: allow you to change colors and the overall display type for your widget.
Departments: Assign departments (and the agents associated with them) to your live chat site.
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