Login to your hosted chat management interface at  https://<your_link>.hosted.chat

Click “Settings” on Menu in the top menu bar

Click on "Sites" right beside "Global settings"

Click on the "settings" icon for the site you want to customize

Screenshot: https://www.screencast.com/t/MopY3J5ji

General Tab:  Allows you to enable/disable chat widget, and customize some of the actions available.

Text and Info: Allows you to change the default text boxes (For use of dirrerent languages)

Theme: allow you to change colors and the overall display type for your widget.

Departments: Assign departments (and the agents associated with them) to your live chat site.
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